Call 24-H +7 495 7750999

Medical & Travel Assistance Program for Expatriates and Travelers in Russia and Former Soviet Union

Global Voyager Assistance (GVA) combines international standards of services with medical assistance and evacuation expertise in Russia and Former Soviet Union (FSU)

Who are our clients?

The Former Soviet Union countries (FSU)
Eastern Europe
Russia · Ukraine · Belarus · Moldova
Central Asia
Kazakhstan · Kirghizstan · Tajikistan · Turkmenistan · Uzbekistan Transcaucasia · Armenia · Azerbaijan · Georgia
The Baltics
Estonia · Latvia · Lithuania

Territory coverage:

- For foreign nationals : while living or traveling in Russia and other Former Soviet Union countries (outside of the home country)
- For Russian nationals : while living or traveling in Russia and other Former Soviet Union countries (150 km outside of the home city)

Note: On a fee-for-service basis any services can be provided in your home country or globally at any location.

What medical and travel problems could expatriates and travelers face in Russia and FSU?

While living or traveling in Russia and FSU, you might face a medical emergency or just need to get routine medical care.
We can help if you:
- Do not know which clinic to go to or which doctors to trust, or how to call an ambulance? How can you do this if you do not speak the language?
- You have medical insurance but do not know how to use it in Russia.
- Your medical condition is serious and you need to be transported to an appropriate hospital in your home country or in the closest European country.
- You documents and money are stolen, and you need to get back to your home city or country.
- You need urgent travel information or language assistance in a critical situation.

This is not a full list of problems one can face while living or traveling in a foreign country, or even in while traveling in your own country away from home, but rest assured we cover problems not detailed here as well!

How GVA can help:

Global Voyager Assistance (GVA) is here to help you with all your healthcare and travel needs in Russia and FSU.
GVA is an independent assistance company that can refer you to a clinic or a medical professional that will help you to the best of their ability in your medical situation.
GVA can also evaluate the appropriateness of treatment and assess the need for medical transportation (evacuation or repatriation).
GVA can act as a liaison between you and a clinic or a doctor in Russia, and other interested parties such as: - your doctor in your home country - your employer, or - your insurance company

We can give recommendations to your employer or insurance company regarding the best ways of organizing medical services for your particular situation. When it is required, GVA has a medical team and air ambulance ready to fly you out of any location in Russia to any location in the world. Every year, GVA performs on average 200 medical evacuations. By number of evacuations performed from Moscow, GVA is Number One.




Provided FREE in English and Russian to foreign nationals in Russia and to Russians while traveling:

Medical informational support:
- Pre-trip Immunization information (for Russia, other countries of FSU, or worldwide)
- NEW! Pharmaceuticals and drugs– search of Russian brand names for your western pharmaceuticals and drugs brand names.

Travel & lifestyle informational support:
- Information about hotels (Moscow, St-Petersburg, other major cities in Russia) and agencies offering hotel discounts
- Information about fitness clubs (Moscow, St-Petersburg)
- Information about real estate agencies (rent of apartments) (Moscow, St-Petersburg)
- NEW! ‘Survival’ Information – GVA can assist in proving urgently required information regarding Russian companies, goods or services publicly available (though Yellow Pages and various Russian directories, internet or GVA database)

Language & legal informational support:
- Assistance for translation to major European languages (Short ‘survival’ verbal telephone translation between Russian and English can be provided FREE on the phone in urgent, critical situations)
- Referrals to official translation/notarized translation services in Moscow and St-Petersburg
- Detailed translation of medical documents – on a fee-for-services basic
- Informational support in case of lost documents and money outside of the home country
- Referral to security services


Type of Membership – Membership Fee per year
- Corporate Annual Membership (1-50 employees) – € 1,500 per company
- Corporate Annual Membership (51-100 employees) – € 2,000 per company
- Corporate Annual Membership (over 100 employees) – upon request


Services provided FREE to the members:
- 24-hour Emergency response
- Medical referrals
- Emergency medical advice
- Medical monitoring.
- Travel informational assistance and advice

Services provided on a fee basis (charged at GVA rates):
- Any type of medical transportation (evacuation, repatriation)
- Dispatch of medication
- Doctor’s visit or dispatch
- Repatriation of mortal remains
- Detailed translation of medical documents
- Medical Claims Handling & Direct processing of Hospital bills to insurer
- Any service provided by third parties, and other services.


- First Aid Training
- Medical staffing
- On-site First Aid Room/Clinic Design and Management,
- other customized services as per company’s medical and safety needs.

Become GVA member and get Peace of Mind for Your Stay in Russia.
Please contact Sales & Marketing Department at tel: 7 (495) 775 0993 or