Established in 1998 in Cyprus then in Moscow in 1999 and Odessa in 2009, Global Voyager Assistance has responded to more than one million emergency phone calls and has organized more than 5,000 international medical transportations. Whether you are a traveller, an expatriate or a seafarer, GVA is just a phone call away.
Whomever we select as a GVA accredited provider we are looking for transparency first. Then we want to ensure that our volume of business will permit the end payer to have received good value for their money. We never pay more for medical claims than what is reasonable and customary to pay.
We have various medical networks.
You speak English and other languages? You are a young graduate keen to apply your language and administrative skills to an interesting activity? Or you are a medical professional speaking foreign languages?
If you want to join GVA, contact our Human Resource Division.
A French insurance company was contacted by Mrs. C.V. claiming that during their visit to Minsk (Belorussia) her husband had disappeared. She explained that they had separated at a souvenir store after he had bought a painting. After Mrs. V. got back to the hotel, her husband who was supposed to be there already was not there.
She had waited until late evening and become increasingly concerned. The case was passed to GVA. The GVA Alarm Centre called the central city ambulance inquiry service and found out that an unidentified male had been taken to hospital unconscious with a severe head trauma having been robbed. GVA obtained the relevant details, passed a medical update to the client and then authorized the guarantee for medical expenses on behalf of the insurer. Mrs. V. came to the hospital and confirmed that it was her husband, as his passport was stolen. GVA assisted the family with the medical documents required by the French consulate for his passport replacement. After the patient’s condition had improved and his treating doctor confirmed him to be fit to fly, GVA arranged a bed-to-bed stretcher evacuation for him to France by regular flight with a GVA medical escort. The patient’s wife was assisted by GVA with the airfare on the same flight. On arrival to France, the patient was transferred by local ambulance and admitted to a hospital at his home town of Lille for further rehabilitation. Afterwards the Minsk police were successful in finding the stolen painting; it was released to be collected, GVA assisted in the delivery of the picture to the family in France.
Mr. A.B. came from Australia with a party of tourists to visit a number of Russian cities. While he was sightseeing round a city of Tver he began to feel tired and unwell. He returned to his hotel, had some rest but was not feeling better. Mr. B. contacted his insurance company in Australia and the case was passed to GVA with a request for a house-call visit.
GVA arranged for a local doctor who spoke English to attend Mr. B. The doctor found his medical situation to be unstable and recommended that an ambulance be summoned in order to assess whether Mr B. had an acute life-threatening condition. The GVA medical team explained the situation to the patient, ensured he was calm and cooperative about what was being proposed. Whilst the ambulance medical team was examining the patient, GVA contacted the hospital of reference, arranged his admission and placed the financial guarantee for his medical expenses. Following the cardiologist’ recommendation, Mr. B. was admitted to the Coronary Care Unit. After his condition got stabilized and the treating doctor approved his transportation, GVA’s medical team issued the recommendation to the insurance company to transfer the patient to the specialty centre of excellence in Moscow (250 km from Tver). Mr. B. was transported by an ALS ambulance to a private ward at the hospital in Moscow. Coronary angioplasty was performed with 2 stents applied. Within 4 days Mr. B. was discharged, rejoined his group in Moscow and continued with his holiday.
Mr. M. G. visited a village in Khabarovsky Krai, Russia, from the USA with his fiancée Ms. T. to be introduced to Ms. T.’s Russian family. While in the garden nearby to the family cottage Mr. G. climbed up a tree to rescue a cat and stepped onto an old fence which then broke. Mr. G. fell down; his tibia & fibula were openly fractured resulting in massive bleeding that was contaminated with wooden splinters and soil particles.
The patient was taken to the Khabarovsk City Hospital by ambulance. His fiancée contacted his insurance company and the case was handed to GVA to act as the local correspondent. In spite of it being at the weekend, GVA arranged a conference call between GVA Doctors and the local surgeon in Khabarovsk. GVA updated the insurer regarding the diagnosis and recommendations for open reduction surgery. Due to the background of having an excellent long-term relationship with this hospital, they quickly provided a written report that was then translated by GVA and passed to the insurer; the coverage was confirmed and GVA placed the financial guarantee with the hospital. When the treating doctor confirmed Mr. G. to be fit to fly back home, it was discovered that his Russian visa has already expired. GVA then arranged for the local agent in Khabarovsky Krai to handle the documentation procedure with the local immigration office and assisted with obtaining a transit visa for the patient. For the patient’s flight back home, GVA arranged for an ambulance transfer to the nearest international airport and for the flight organized for extra-seats and for wheelchair assistance on all the flight legs. Mr. G. and Ms. T. safely returned back to the USA and expressed their grateful thanks to their insurance company.
A Filipino seafarer, 40, was hospitalized in Oslo, Norway with the diagnosis of having intracerebellar hemorrhage, arteriovenous cerebral malformation. The P&I Insurer for the ship owner in Norway contacted GVA with a request to repatriate the seafarer with the necessary medical escort to Manila, Philippines.
The GVA Doctors were monitoring the patient’s condition with the hospital doctors until he was deemed fit to fly. As soon as the crewmember was evaluated as transportable GVA proceeded with his repatriation to Manila by a regular flight via Istanbul in business class with GVA ICU physician and GVA nurse escort. Upon his successful arrival to Manila the seafarer was taken by the ambulance to hospital.
A Greek seafarer, 64, was found unconscious in his cabin on a vessel in the Black Sea. A major P&I Club from Scandinavia activated GVA to handle this complex case. The Master of the vessel informed GVA that they had made a deviation from their intended route and were headed for Sevastopol, Crimea. GVA assisted in arranging for a State Rescue helicopter to be used.
GVA further assisted with coordinating the helicopter’s landing and taking off from the vessel by providing all the necessary information promptly both to and from the Centre of Emergency and Disaster and the vessel. We also ensured the P&I Club was regularly updated. The crewmember was taken to Simferopol City Hospital. GVA was in contact with the local immigration office due to the visa matter as the seafarer’s passport had been detained by the Immigration Service. In addition to providing medical assistance, both the Crewing office for the vessel and the P&I Club requested that GVA assist the relatives (wife and son) who were due to arrive from Greece. GVA undertook the arrangements for their arrival, accommodation and language translation, including medical translation by GVA Doctors. GVA settled the payment with the hospital on behalf of the P&I Club; the helicopter rescue mission was free. The patient’s diagnosis was a stroke (intracerebral hemorrhage). GVA medical team participated remotely in the medical counselling with 7 local specialists in the hospital to clarify if the patient was transportable by air ambulance. The air ambulance was arranged from the city of Anapa (as Crimean airspace was closed for private jet flights due to the territory’s complicated status). As this involved the use of a long distance ground ambulance to cover the 400 km from Crimea to get to the mainland, across the Kerch strait by ferry vessel. The flight from Anapa was arranged to Thessaloniki, Greece with the family also being taken aboard. The patient successfully arrived and was admitted to a hospital in Greece. In spite of using both the helicopter and air ambulance, GVA managed to keep all the costs for this case including hospital expenses within 26,000 euro.
A Ukrainian Seafarer, 53, was found unconscious on his vessel, he was resuscitated by the crew and taken to the hospital of Lobito, Angola. The case was passed to GVA by a major P&I club on the same day. The seafarer’s diagnosis was that he has had a stroke.
As there was an inadequate level of medical care, which could represent a risk to the patient’s life GVA arranged for the patient’s transfer to a Johannesburg (centre of medical excellence) hospital in South Africa by air ambulance. GVA continued monitoring the patient whilst he was at the Johannesburg hospital. When the patient’s condition became stable, he was successfully repatriated by regular flight using a stretcher accompanied by a GVA Doctor & Nurse escort team on the route from Johannesburg – Istanbul - Odessa. GVA prompt actions of moving the patient from Angola saved the seafarer’s life.
An Indonesian seafarer, 45, suddenly developed acute aggressive behavior towards other crewmembers while the vessel was docked at a UK port. They called the police. He assaulted 2 UK police officers, claiming they were special agents sent to kill him. He was admitted to a Mental Health Unit in Grimsby, UK.
The case was passed by a P&I Club in UK to GVA. The seafarer’s diagnosis was he had paranoid schizophrenia. As soon as the crewmember was evaluated as being transportable GVA proceeded with his repatriation to Jakarta, Indonesia by regular flight with a GVA ICU male physician and a GVA ICU physician with background in mental health disorders. On arrival to Jakarta, the patient was admitted to an appropriate hospital.
The Master of his vessel in Equatorial Guinea, Malabo called GVA 24/7 Alarm Centre regarding an Indian crewmember who was in an acute condition with a fever of 38,5C, vomiting, motion sickness, and a stomach pain in his right side. The vessel was heading to Togo. The call was immediately followed up by a GVA doctor emailing instructions so that he could get further clarification of the patient’s symptoms.
The GVA doctor was then in a position to quickly make medical recommendations for appropriate medication to be given; requesting feedback to GVA the next day regarding the progress of the crewmember conditions. In 20 hours an update was received from the Master, further medical advice was provided by GVA doctor who also confirmed that no change of the port of call was needed.
The GVA 24/7 Alarm Centre received an email with photos from the Captain of a vessel who asked for medical advice for a Filipino crewmember. The GVA doctor provided recommendations for treatment based on the suspected diagnosis of allergic and infected dermatitis (insect bite). Prescription of medication was done based on the stock in the vessel’s medical chest.
Two days later the Master reverted with updated pictures of the skin lesion of the crewmember. After exchanging e-correspondence regarding the specifics of the current condition the GVA doctor sent medical prescriptions based on the patient’s progress. Updated photos were sent by the Captain to the GVA doctor after a further five days. The GVA doctor then provided a final evaluation and advice of the patient’s condition. The Captain was very satisfied with GVA telemedicine service by sending a thank-you letter to GVA team stating “Your service is excellent and fast in replies. We will recommend our office to continue to work with you in future”.
The Master of a Vessel sent an email request to GVA for evaluation of a medical problem with a 27 year old Indian crewmember, who had been complaining of chest pain in his left side for one and half months. A week after he had experienced the symptoms he was checked in at a clinic at the Port of Rotterdam with the primary diagnosis as chest muscle pain.
The Master of a Vessel sent an email request to GVA for evaluation of a medical problem with a 27 year old Indian crewmember, who had been complaining of chest pain in his left side for one and half months. A week after he had experienced the symptoms he was checked in at a clinic at the Port of Rotterdam with the primary diagnosis as chest muscle pain. The GVA Duty Doctor made recommendations regarding medication based on his current complaints; from the medical reports from a Mumbai clinic (pre-trip) and from the Rotterdam port clinic. He advised that the patient has an ECG, undergoes a physician’s examination and has lab tests done at the next port of call. In 10 days, at the next port of call, Le Havre, France the crewmember visited the hospital, and was evaluated by physician with ECG and lab tests done. The Master forwarded the new medical report, ECG and lab test results to GVA. The GVA doctor ruled out acute cardiac pathology; however recommended a visit to cardiologist, to arrange for a follow up ECG, cardiac ECHO, and for a consultation with neurologist.
Согласие на обработку персональных данных
Пользователь, нажимая кнопку «Отправить», обязуется принять настоящее Согласие на обработку персональных данных (далее - Согласие). Принятием (акцептом) оферты Согласия является отправка формы обратной связи. Пользователь дает свое согласие компании Global Voyager Assistance на обработку своих персональных данных со следующими условиями:
1. Данное Согласие дается на обработку персональных данных, как без использования средств автоматизации, так и с их использованием.
2. Перечень персональных данных, на обработку которых дается мое согласие:
3. Цель обработки персональных данных: анализ, разбор обращения пользователя и исполнение договорных обязательств перед клиентами, контрагентами и иными субъектами персональных данных.
4. Перечень действий с персональными данными, на совершение которых дается мое согласие, общее описание используемых Оператором способов обработки в соответствии с п. 3 ст. 3 Федерального закона от 27.07.2006 г. № 152-ФЗ «О персональных данных». В ходе обработки с персональными данными будут совершены следующие действия: сбор; запись; систематизация; накопление; хранение; уточнение (обновление, изменение); использование; обезличивание; удаление; уничтожение.
5. Согласие дается, в том числе на возможные информационные оповещения (в т.ч. осуществления информационных рассылок посредством SMS и e-mail).
6. Передача персональных данных третьим лицам осуществляется на основании законодательства Российской Федерации, договора с участием субъекта персональных данных или согласия субъекта персональных данных. Я даю свое согласие на возможную передачу своих персональных данных третьим лицам, с которыми у компании Global Voyager Assistance заключены договоры об обмене персональными данными.
7. Данное согласие может быть отозвано по письменному заявлению, направленному Global Voyager Assistance.
8. Я подтверждаю, что, давая такое согласие, я действую по собственной воле и в своих интересах.
9. Данное согласие действует до достижения целей обработки персональных данных или в течение сроков хранения информации установленных РФ.
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